Returns & Exchanges

Please note we are unable to offer free returns at this time, returns are paid for by the customer, we recommend obtaining proof of postage & returning your item in our original packaging.

All orders are sent with a return form, please email sales@ruchedandready.co.uk for your return number before sending your order back to us. 

• Items must be returned within 14 days of receipt & have a valid return number
• Items must be returned unworn, unwashed & original tags attached 
• Items must not have make up/tan marks, please ensure you try with care 

*Items that are sent back to us with the original tags unattached will be returned back to the customer, please ensure these are attached if returned. 

Items sent back for a refund: Refunded within 2 working days of reaching our depot. (Refund will be for the item cost only, original postage costs will not be refunded)  

Items sent back for exchange: Exchange will be sent within 1 working day, standard delivery. 
Please note we are only able to exchange UK orders, International orders can only be sent back for a refund.