Returns & Exchanges

Please note we are unable to offer free returns at this time, returns are paid for by the customer, we recommend obtaining proof of postage.

All orders are sent with a return form, please email sales@ruchedandready.co.uk for your return number before sending your order back to us. 

• Items must be returned within 14 days of receipt & have a valid return number
• Items must be returned unworn, unwashed & original tags attached 
• Items must not have make up/tan marks, please ensure you try with care 

*Items that are sent back to us with the original tags unattached will be returned back to the customer, please ensure these are attached if returned. 

Items sent back for a refund: Refunded within 2 working days of reaching our depot. (Refund will be for the item cost only, original postage costs will not be refunded)  

Items sent back for exchange: Exchange will be sent within 1 working day, standard delivery. 
Please note we are only able to exchange UK orders, International orders can only be sent back for a refund.